Returns and Refunds Policy

We want you to be happy with your Health Made Tallow purchase. If you have any questions about your order or need assistance with a return, please contact us at support@healthmadetallow.com.

Change-of-Mind Returns

We offer a 14-day change-of-mind return policy. You have 14 days from the date you receive your order to contact us and request a return.

To be eligible for a change-of-mind return, items must be unused, unopened, in their original packaging and in the same condition in which they were received. Proof of purchase is also required.

Due to the nature of skincare and personal care products, we generally cannot accept change-of-mind returns for products that have been opened or used, unless otherwise required by Australian Consumer Law.

To request a return, please email support@healthmadetallow.com with your order number and the reason for your return. Please wait for approval and instructions before sending any items back. Unauthorised returns may not be accepted.

Unless the return is required because of a faulty, damaged, incorrect or otherwise non-compliant product, return shipping costs are the customer's responsibility.

Damaged, Faulty or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if your item is damaged, defective, incorrect or does not match its description.

Please email support@healthmadetallow.com with your order number, a description of the issue and photographs where relevant.

We will assess the issue and work with you to provide an appropriate remedy in accordance with Australian Consumer Law. Depending on the circumstances, this may include a repair, replacement or refund.

Nothing in this policy limits or excludes your rights under Australian Consumer Law.

Non-Returnable Items

For change-of-mind returns, we generally do not accept returns of opened or used skincare and personal care products, or products that cannot be resold for hygiene or safety reasons.

Sale items and gift cards are not eligible for change-of-mind returns unless otherwise stated. This exclusion does not affect your rights under Australian Consumer Law.

Exchanges

If you would like a different product, please contact us at support@healthmadetallow.com to discuss the available options.

For change-of-mind exchanges, we may ask you to return the original eligible item before placing a new order. Any return must meet the eligibility requirements outlined in this policy.

European Union 14 day cooling off period

Not withstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

If your return is approved, we will notify you and explain how your refund will be processed.

For approved change-of-mind returns, refunds will generally be issued to the original payment method. Please allow up to 10 business days for processing after approval, as your bank or payment provider may require additional time for the funds to appear.

Refunds, replacements and other remedies for faulty or non-compliant products will be handled in accordance with Australian Consumer Law.

If you have questions about a refund, please contact support@healthmadetallow.com.